Managed Services is a paradigm shift from the traditional break-fix model and hourly block model to a proactive approach of "managing" technology, not just fixing.

We approach Managed Services from a proactive monitoring, alerting, and pre-customer resolution. While we provide full unlimited support for end-users, we aim to fix the problem before the customer even knows there is a problem. Thus, enabling a business to not only save money from the traditional models but also keep their business technology working for them.

Managed Services means that Interactive Solutions is continuously monitoring the health of your infrastructure—and managing growth by providing:

• Scheduled site/device reporting—a bird’s eye view into the real performance of your IT infrastructure
• Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated
• The ability to forecast failures before they occur, such as a critical server running out of hard drive space